债权人的回忆比债务人更好。本杰明·富兰克林说。如果您的业务坐在一堆未收集的发票上，您也许会在想，“告诉我”。You’ll know that chasing invoices is tedious, trying, and time-consuming, and at no time in your childhood did you say that your life’s ambition was to spend weeks, months, maybe even years being frustrated by ignored emails, unanswered voicemails and dodged phone calls. And it may be that, like many other business owners who find themselves in that exact position, you feel like it’s easier to throw in the towel than keep plugging away. After all, what can you do?
伦敦教练小组的Shweta Jhajharia说，答案在于另一个伟大的本杰明·富兰克林（Benjamin Franklin）的名言：一项知识投资是最大的利益。
拥有比您的债权人更好的记忆还不够，您需要一个更好的系统。该系统应基于为期四周的计划。
Before we get to that, let’s take a moment to study the cards you’re holding: Unless an alternative period of time is agreed, payment is late 30 days after the customer receives an invoice or 30 days after goods have been delivered or services provided (if later), and if another business is late paying for your goods and/or services, interest and debt recovery can be claimed. That’s according togov.uk。
法律在您身边。因此，您无需放弃您的业务应付的钱；你赚了。
但是，如果您的收债收集系统有缺陷，则持久性是不够的。正如另一个超级聪明的人一样，阿尔伯特·爱因斯坦（Albert Einstein）指出，一遍又一遍地做同样的事情，期望不同的结果是疯狂的。
考虑到这一点，Jhajharia的简单四周计划。它旨在为您提供一个简单的过程，该过程将同时增加付费发票的数量并消除不必要的压力和资源使用。
第一周
客户可能会迟到一周支付您的发票：真正的监督有很多原因；疾病;计算机故障；皇家邮政。这意味着，在此阶段，适当的动作是轻轻的轻推。所需的只是一封坚定而友好的电子邮件，提醒您的客户付款过期，并要求他们尽快安排付款。
大多数客户都会赞赏提醒 - 他们也有文书工作要做 - 付款可能会立即进行。
虽然重要的是要记住每个人都可以溜走，并且对于未付款的发票可能会有合理的解释，但同样重要的是不要让非付款幻灯片幻灯片。要了解，但要严格坚持您的系统。不要等待一周的时间来发送您的友好提醒。
第二周
又一周过去了，可以合理地假设您的温柔提醒电子邮件已被阅读。如果该电子邮件在7天内没有导致您的发票支付，那么该打电话了。Ideally, this will be made by a junior member of your team—at this time you’re not treating this as an urgent matter—and again, the communication should be friendly, but firm, and if appropriate may include an offer to help with any issues that might be standing in the way of your invoice being paid. For example, if there is a legitimate reason behind the non-payment, such as the invoice being disputed, this can be addressed quickly rather than waiting until your customer’s query makes its way to the top of their to-do list.
第三周
如果已经过去了三个星期并付款，则应将此事传递给团队的高级成员，他们应该发送另一封电子邮件。这种沟通将是严厉的，建议如果一周内未支付发票，此事将升级。同样，要讨论客户可能与发票遇到的任何问题的提议。
第四周
除非您的客户与您联系并讨论了他们遇到的任何困难，否则工作人员现在应该致电，指出已经发生的各种沟通，强调您对他们的不付款的严重性，并明确说明如果发票保持无偿，您将采取法律诉讼。
根据情况，您将不得不决定是否延长付款截止日期，同意付款计划，开始法律诉讼或注销发票并继续前进。
Hopefully, written-off invoices will be few, and you’ll never have to involve a solicitor, but if that’s where you need to take the matter, better that that happens in four weeks, rather than you not knowing the situation you are in. As Benjamin Franklin also said, we are all born ignorant, but one must work hard to remain stupid.
Shweta Jhajharia是首席教练兼创始人伦敦教练小组
